Tag: technical communication (Page 2 of 2)

STC-FTC Annual Joint Meeting – “Where Are They Now?” ft. Past FTC Leaders

Join us this Friday, February 25, from 6:30-8:30pm for the annual STC/FTC meeting. In honor of FTC’s 20th anniversary, the topic for this joint meeting is “Where Are They Now?” To join, be sure to RSVP through STC in order to receive the Zoom link. 

Two decades ago, FTC was established and many members have come and gone, accomplishing great things along the way. To celebrate FTC’s history, a panel of past FTC leaders will be sharing their experiences and answering questions about their career paths.

Panelists include:

  • Jen Selix
  • Bonnie Spivey
  • Brittney Cooke
  • Rachael Swertferger
  • Dana Georgopolous
  • R.D. Sharninghouse
  • Amy Truong

You won’t want to miss this special  joint annual STC-FTC meeting. Bring your technical communication questions and come ready to receive great technical communication advice. 

Meeting details:

Friday, February 25

6:30-8:30 pm (6:30 pm networking; 7:00 pm presentation; 8:00 pm Q&A)

RSVP: https://stc-orlando.org/event/stc-ftc-joint-meeting-where-are-they-now-ft-past-ftc-leaders/

Meet the panelists!


Bonnie Spivey, C/O 2004

Bonnie Spivey is a 20-year veteran in the technical communications umbrella of professions. Currently, she is a Director of Global Marketing Operations and Project Management Office at Universal Parks and Resorts. In this capacity, she oversees projects related to the design, development, and implementation of usage of Universal Studio’s multibillion-dollar array of ‘digital media assets’. To you and me, this includes things like Harry Potter, the Minions,

Transformers, and even Coca Cola. Bonnie’s team comprises technical communicators in so many flavors, include business analysts, project managers, and product owners (just to name a


Bonnie has her BA in Technical Communication from UCF (go Knights!!!). She has her MBA from Stetson University in DeLand. Among her professional accreditations are five US patents (including one for a Dining Management Experience at Disney, and a Unified Access Control system at Universal Studios). She was awarded the 2013 New Venture Consulting Award at Universal right after earning the Disney Inventor Award at Disney (her third one!).

Bonnie, who is the founder of the current iteration of the Future Technical Communicators (FTC) served as its first president. For the parent STC organization, Bonnie contributed through presentations, workshops, and mentoring (she was the co-founder (with Dan Voss!) of the STC-

FTC mentoring program). Bonnie is proud of her FTC/STC roots and looks forward to

connecting with each of you today!


Jen Selix, C/O 2005

Jen Selix graduated from the University of Central Florida in 2005, with a B.A. in English, Technical Writing. She spent several years exploring the Orlando, FL tech comm scene, as an independent contractor, helping companies like NBC Universal, Bloomin’ Brands, Verizon, Express Scripts, and Walt Disney World to develop technical and instructional content. In 2010, Jen decided to dive deeper into the educational side of technical communication and enrolled in the Education Media Design and Technology accelerated M.S. program at Full Sail University. The additional accreditation proved to be a catalyst, allowing Jen to earn a highly coveted role at Amazon, as the global Training Manager for Amazon Web Services (AWS) Customer Support and later move on to managing corporate communications for AWS Professional Services. Today, on her 5 year Amazon anniversary, Jen is excited to share the story of how her engagement with FTC and STC have played a pivotal role in her career growth and development. She is excited to connect and offer career coaching for any FTC or STC members who would like to learn about career opportunities at Amazon/AWS.


Dana Georgopolous, C/O 2010

Hi, I’m Dana. I have a degree in Technical Communication from UCF and offer over 10 years of technical, web-based, and corporate communications experience. My strength is writing and editing online support content, especially within the field of Knowledge Management. Even though online support is my specialty, I also enjoy exploring other forms of media. I’ve collaborated on scripts for Telly-award-winning instructional (how-to videos) during my time at Bright House Networks. And I’m currently responsible for company-wide communications at Suncoast Credit Union. My goal is to provide exceptional content that’s tailored to unique audiences.


Rachael Swertferger, C/O 2011

Rachael is currently enjoying life as a stay-at-home mom with her son, David, born October 2020. Prior to being a stay-at-home mom, she worked as a technical writer at Lockheed Martin, Carley Corporation, and Optum. At Lockheed, she worked on operator and maintainer manuals where she wrote the instructions and created supporting graphics using ArborText, HyperSTE, FrameMaker, Photoshop, and Illustrator. While at Optum, she focused on scripting and supporting documentation in their knowledge base for call agents to use while on the phone. She’s also worked with students in afterschool programs hosted at the library assisting with homework help and teaching them how to play and run their own Dungeons & Dragons games, while supporting the small non-profit by writing the monthly newsletter, maintaining the website, creating and preparing program materials, and managing the social media platforms.


Brittney Cooke, C/O 2012

Brittney Cooke is a communications expert with over 10 years of experience, mostly in the Medicare Advantage industry. She is a UCF alumnus and former FTC Vice President. She is currently a Senior Marketing Project Manager at Anthem, Inc., where she oversees marketing campaigns and executes material development, ensuring accuracy and timely completion in accordance with government-mandated deadlines. She is passionate about making a difference in the lives of seniors throughout the country. Brittney is also a Certified Professional Résumé Writer (CPRW) and founded Enhanced Résumé and Writing Services in 2021. She holds a B.A. in English (Technical Communications) and is currently pursuing her Marketing MBA at Saint Leo University. In her free time, she enjoys spending quality time with her husband and kids, traveling, and eating good food!

LinkedIn: https://www.linkedin.com/in/brittneycooke/

Amy Truong, C/O 2019

Mrs. Truong graduated from UCF in 2019 with a degree in Technical Communications. During her time at UCF, she was involved in the Future Technical Communicators club, first as Secretary, and then as President. She was also a member of the Society of Technical Communicators and was involved in the mentorship program. She credits both the FTC and STC with helping her land her first technical writing job. Mrs. Truong has been a technical writer working in the defense industry for more than two years. When she’s not working, Mrs. Truong enjoys working in her yard and going on long walks with her husband and their dog, Bjorn.

GBM: Session 2 of FTC’s Speaker Series featuring John Paz

The second installment of FTC’s Speaker Series is this Friday, February 11 at 6:00 pm. Join us as we talk with technical writing professional and UCF alumnus John Paz about “Resume Righting.”

You may remember John from our first Speaker Series session when he shared trends in tech comm and how to improve soft and hard skills. He’s back this week to answer all our questions about how to write the “right” resume. 

Meeting details:
Friday, February 11, 6:00 pm
Zoom: https://ucf.zoom.us/j/94513652385 

Twitter: @SrContentDesign
Instagram: @tiocafecito

GBM: L3Harris Guest Speaker Presentation

You won’t want to miss the General Body Meeting this Friday, February 4, 6:00 pm, when we welcome guest speakers from L3Harris! 

Eight members from L3Harris’ Integrated Product Support Team will share their experiences working at one of the nation’s largest aerospace and defense companies. The meeting will include a presentation about technical writing at L3Harris followed by a Q&A session. 

Join us to hear from these guest speakers: 

  • Marty Sisson, Engineering Manager IPS 
  • Melissa Rios, Sr. Manager IPS 
  • Stewart Brandt, Assoc Manager IPS 
  • Sally Jecmen, Lead IPS 
  • Luke Gilbert, Specialty IPS
  • Natasha Rosario, Specialty IPS 
  • Hunter Plante, Associate IPS 
  • Melissa Olds, Associate Tech Writing

Meeting details:

Friday, February 4, 6:00 pm

Zoom link: https://ucf.zoom.us/j/94513652385 

Meeting ID: 945 1365 2385

See below for the full bios of the L3 Harris Integrated Product Support Team.

Martin C. Sisson
Department Engineering Manager

Marty has been with L3Harris for 3 1/2 years in his current role as Engineering Manager. Prior to his time with the company, he retired from the United States Air Force with over 23 years of service in the Aircraft Maintenance and Logistics career field. In addition, he spent two years as a public-school teacher (Electronics) and nearly three years with the US State Department working on logistics projects around the globe.

You can connect with Marty on LinkedIn.

Melissa Rios
Sr. Manager, Integrated Product Support

Melissa graduated from UCF with a BA in Technical Communications in 1995. She has over 25 years’ experience in the Technical Writing field with most of that time in the defense industry. 

She has worked for L3Harris Technologies for a total of 20 years doing a variety of tasks from Technical Writing, Training Development, Logistics, Proposals, Business Development, Integrated Product Team Lead, and Group Leader. She is also the L3Harris POC for the UCF Technical Communications partnership.

You can connect with Melissa on LinkedIn.

Sally Jecmen
Lead, Integrated Product Support

Sally has been with L3Harris for 18 years. Prior to that, she worked for Lockheed Space Operations at Kennedy Space Center developing online training in support of Shuttle and Rocket Operations.

Sally graduated from UCF with an MA in Instructional Systems Technology and undergraduate work in Software Engineering. 

Currently in our Robotics Enterprise, Sally has worked in several positions as Integrated Product Support Lead, Integrated Logistics Support Manager, International Pursuit Lead, Proposal Manager, Learning & Development Manager, Employee Resource Group Manager, Instructional Systems Design Specialist, Training Specialist, Technical Writer, Group Leader, and Logistics/Depot Support Engineer. She also serves as an L3Harris United Way Ambassador. 

You can connect with Sally on LinkedIn.

Luke Gilbert
Specialty Integrated Product Support

Stewart Brandt
Associate Manager, Integrated Product Support

Stewart has been working with L3Harris for almost 5 years as a Technical Writer and Integrated Product Support Engineer where he leads a program on all IPS matters.  He also supports proposals within the IPS arena and is a Group Leader for personnel around the country. Stewart has also been a Field Engineer and Technical Trainer for communication equipment with a previous company.  He is also a member of the Georgia Air National Guard.

You can connect with Stewart on LinkedIn

Natasha A. Rosario
Integrated Product Support Specialist

Natasha graduated from UCF in 2011. She was hired at L3Harris in 2016 and has served L3Harris in Technical Writing, Logistics/Supply Support. She is currently supporting a Proposal, Item Drawings and Material Planning.

You can connect with Natasha on LinkedIn.

Melissa Olds
Associate Technical Writer, New College Grad

Melissa started working at L3Harris last year after graduating from UCF with a BA in English/Tech Comm. Before that she completed a Tech Writing Internship with L3Harris over the summer of 2020.

Melissa’s focus is in technical editing and complex document development.

You can reach Melissa at Melissa.Olds@L3Harris.com.

Hunter Plante
Associate, Integrated Product Support

Hunter graduated from UF in 2019 with a BS in Industrial & Systems Engineering. He was hired in 2019 specializing in Technical Writing, Process Improvement, Logistics, and Metrics. He also received his Maintenance Management Certification through Life Cycle Engineering.

You can connect with Hunter on LinkedIn.

GBM: Q&A Speaker Series featuring John Paz

Join us for the first installment of FTC’s Industry Q&A Speaker Series featuring technical writing professional and UCF alumnus John Paz. This series will kick off on Friday, January 21, 6:00 pm on Zoom: https://ucf.zoom.us/j/94513652385.

John Paz has over 15 years of experience as a technical communicator and content designer – a career that has taken him around the world and back. He is passionate about sharing his story and helping aspiring tech professionals enter the industry. 

Read John’s full bio below: 

John Paz graduated from UCF in 2008 with a B.A. in English and a focus in Technical Writing. He has over 15 years of experience working in the tech industry as a Technical Writing and Content Designer. He worked extensively as a short-term contractor in Orlando for some of the more reputable simulation and training defense contractors in the area for nearly a decade. In 2015 John accepted an offer from an Australian tech company to relocate him and his entire family to Sydney. Then, the Aussie Pazzies relocated again, to San Francisco, and once more back to Orlando, where he resides today. Technical Writing has taken him around the world, and he wants to share his story and help aspiring tech professionals with practical advice to help land more interviews and secure a lucrative job working in tech. John is also passionate about diversifying tech and regularly gives talks about how underrepresented folks can break into tech, and how working in technology can help break generational cycles of poverty. 

@SrContentDesign (Twitter) 

@tiocafecito (Instagram) 

https://www.johnapaz.com/ for portfolio, resume, blogs, etc.

Preparing for Your Career in Tech Comm – Resources

Last night marked another successful annual meeting between FTC and STC. We hope you were able to learn a lot from the program and can find yourself better prepared for a future career in technical communication. I would like to thank everybody for attending, including our amazing presenters, our faculty, our scholarship winners, and all of our attendees.

Feel free to reach out to our presenters with the contact information on their slides. Like we heard from them, networking and making connections are important in the professional world. As promised, the recording of this presentation is available on the FTC YouTube page in case you would like to reference it again. Below are the links to the resources from the program:

Future Technical Communicators
If you are not already a member, please connect with the Future Technical Communicators club at UCF. The club has meetings every other Friday. On the FTC website, you can sign up for the FTC email list so the club can share academic and professional opportunities with you.

  • You can contact us at ucf.ftc@gmail.com.
  • Join the Discord server at invite.gg/futuretechcomm. It is our most active online community and our main place to chat. You’ll receive all the latest news and updates there first. It’s a great way to stay plugged in with us.
  • You can find a list of all FTC’s different social media channels on Linktree

Society for Technical Communication Florida Chapter
Please connect with the STC Florida chapter! Whether you’re a student, graduate, or professional, the various opportunities and the welcoming community you will find with them are very worthwhile. You will be glad you joined. If you have any questions or would like to know more about STC, please read about how to join on our website or contact Debra at president@stcflorida.org. We are also building an STC Florida Slack for our community that you are welcome to join!Again, we would like to thank you so much for joining us, and we hope to see you again at one of our future events.


John Clement
President, Future Technical Communicators

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